Frequently Asked
Questions

Frequently asked Questions

Every Journey Starts with Questions

At Livewell Passport, we believe that informed patients make empowered decisions. Whether you’re navigating insurance-covered primary care or exploring advanced treatments like peptides, we’ll guide you every step of the way. Below are some of the most common questions about how our process works—so you can feel confident before you even walk through the door.

Are you primary care, and can I use you for all my healthcare needs?

Yes—Livewell Passport blends Primary Care meets Wellness. That means we can serve as your primary care provider while also offering advanced therapies, hormone optimization, weight management, and more.

Do you take insurance, and what costs are involved?

Yes—many of our primary care services are covered by insurance. Some wellness services, advanced therapies, or specialized programs may be self-pay. We’ll always review pricing upfront, so there are no surprises on your journey.

Do you offer in-person or virtual appointments?

We offer both. Our physical locations are here for those who prefer face-to-face visits, while our secure telehealth platform makes it easy to connect from anywhere—perfect for frequent travelers or busy schedules.

Where are you located, and do you see sick patients?

We currently have physical locations in Midlothian, Virginia and Inlet Beach, Florida, with new destinations opening in the near future. We do see sick patients for many common concerns, but we are not an urgent care center. If you’re unsure whether to visit us or an ER/urgent care, our team can help you decide.

What is Functional Medicine?

Functional Medicine is a patient-centered approach that looks deeper than symptoms to find the root causes of illness. It combines advanced diagnostic testing with personalized lifestyle, nutrition, and medical interventions—helping you achieve lasting wellness, not just quick fixes

What is a health coach, and how can they help me?

A health coach is your personal guide on the journey toward better health. They help you set goals, stay motivated, and make sustainable lifestyle changes—whether it’s improving nutrition, reducing stress, or building healthy routines. At Livewell Passport, our health coaches work closely with your medical provider to ensure your wellness plan stays on course.

Do you handle men’s health and women’s health, including hormones?

Yes—we offer comprehensive care for both men and women. That includes hormone optimization, support for peri-menopause and menopause, and treatment plans for issues such as low testosterone or energy imbalances.

Do you offer physicals, including sports physicals?

Absolutely. We provide annual physicals, sports physicals, and other required exams for work, school, and travel. Same-day appointments may be available, especially if you’re traveling and need quick clearance.

What are peptides and GLP-1s, and do they have side effects?

Peptides are short chains of amino acids that can support healing, muscle recovery, fat loss, and more. GLP-1 medications are a class of treatments that help regulate blood sugar and support weight loss. Like any therapy, they may have side effects, which your provider will review in detail before beginning treatment.

Do you have special programs like wedding wellness or weight loss?

We do. Whether you want to look and feel your best for a big event or embark on a long-term health transformation, we create customized programs—including wedding wellness, weight loss, and overall health optimization—to fit your timeline and goals.

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Your Passport to Wellness Awaits